Company:Xeniq Experiences IKE
Website:www.xeniqexperiences.com
Email:hello@xeniqexperiences.com
1. Introduction
At Xeniq Experiences, we value your trust and respect your privacy.
This Privacy Policy explains how Xeniq Experiences IKE (“Xeniq”, “we”, “our” or “us”), a company established in Greece, collects, uses, stores and protects your personal information when you visit our website, enquire about our experiences, arrange a journey, collaborate with us or subscribe to our communications.
We process personal information in accordance with the European Union General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek data protection legislation.
Xeniq Experiences IKE is the data controller for the personal information described in this policy.
2. Information We Collect
Depending on how you interact with Xeniq, we may collect:
Personal and contact information
- Name and surname
- Email address and telephone number
- Country of residence
- Contact and correspondence details
Travel enquiries and bookings
- Preferred destinations and travel dates
- Group size and travel arrangements
- Interests, experience preferences and approximate budgets
- Accommodation and activity preferences
- Booking and payment-related information
- Additional information voluntarily provided when planning an experience
Special requirements
Where necessary to arrange an experience, we may request information about dietary requirements, accessibility or other personal needs.
Where such information reveals health or other sensitive personal data, we process it only where an appropriate legal basis and an additional GDPR condition apply, including explicit consent where required.
Website and communications
- IP address and basic device information
- Website activity and cookie preferences
- Enquiry and newsletter submissions
- Communications with our team
We aim to collect only the information reasonably necessary to provide our services.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests.
- Design, propose and arrange private and small-group experiences.
- Manage bookings and coordinate travel arrangements.
- Communicate with travel partners and service providers involved in delivering an experience.
- Develop professional relationships with travel advisors, tour operators and other business partners.
- Send information about new Odysseys, seasonal journeys, events and The Xeniq Edit where permitted.
- Improve our website, experiences and customer service.
- Maintain business records and comply with legal obligations.
We do not sell or rent your personal information to third parties.
4. Legal Basis for Processing
We process personal data under the following GDPR legal bases, as applicable:
Consent: For newsletters, optional marketing communications, non-essential cookies and certain sensitive information.
Contractual necessity: To take steps requested before entering into a booking agreement and to arrange or deliver contracted travel services.
Legitimate interests: To respond to general enquiries, manage professional relationships, maintain website security and improve our services, where these interests are not overridden by your rights.
Legal obligations: To comply with applicable accounting, taxation, regulatory and other legal requirements.
Where processing is based on consent, you may withdraw that consent at any time without affecting processing already lawfully undertaken.
5. Email Communications and The Xeniq Edit
When you subscribe to our communications, we may share:
- New and upcoming Xeniq Odysseys
- Private and seasonal travel experiences
- Events, gatherings and special announcements
- Stories, perspectives and insights through The Xeniq Edit
Subscription to marketing communications is voluntary and separate from submitting a travel enquiry.
You may unsubscribe at any time using the link provided in our marketing emails or by contacting hello@xeniqexperiences.com.
We may continue to send essential communications relating to an existing enquiry, booking or contractual arrangement where legally permitted.
6. Sharing Your Information
To design and deliver our experiences, we may share relevant personal information with trusted third parties, including:
- Accommodation providers and hospitality partners
- Local guides, experience hosts and activity providers
- Transport and travel service providers
- Travel advisors, tour operators and professional partners
- Website hosting, technology and email communication providers
- Payment and administrative service providers
- Professional advisors and public authorities where legally required
We share only information reasonably necessary for the relevant purpose.
Some recipients process personal information on our behalf under appropriate contractual arrangements. Others, such as hotels or independent travel operators, may act as separate data controllers under their own privacy policies.
We do not share your personal information with unrelated third parties for their independent marketing purposes without an appropriate legal basis.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention depends on the nature of the information and applicable legal requirements:
- General enquiries: Retained while the enquiry is active and for a reasonable follow-up period, considering any continuing relationship and applicable legal claims.
- Bookings and transactions: Retained for the applicable contractual, accounting, taxation and legal retention periods.
- Newsletter subscriptions: Retained while your subscription remains active or until consent is withdrawn, subject to limited records necessary to honour unsubscribe requests.
- Professional partnerships: Retained for the duration of the relationship and any applicable subsequent legal or business recordkeeping period.
- Website and technical information: Retained according to the purpose of collection, security requirements and the applicable cookie or technology retention periods.
When information is no longer required, we securely delete or anonymise it, unless continued retention is legally necessary.
8. Your Rights Under GDPR
Subject to applicable legal conditions and exceptions, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of processing.
- Object to processing, including processing based on legitimate interests.
- Request data portability where applicable.
- Withdraw consent at any time.
- Object to direct marketing at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact hello@xeniqexperiences.com.
We normally respond to requests within one month, subject to any extensions permitted by law.
You may also contact the Hellenic Data Protection Authority (HDPA):
Website: www.dpa.gr
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, remember preferences, understand website performance and improve the visitor experience.
These technologies may include:
- Essential cookies: Necessary for the operation, security and basic functionality of the website.
- Analytics cookies: Used, where implemented, to understand website usage and performance.
- Preference cookies: Used, where implemented, to remember selected visitor preferences.
- Marketing cookies: Used only where implemented and permitted, to measure or support relevant marketing activities.
Non-essential cookies and similar tracking technologies requiring consent will be activated only after the visitor has provided valid consent.
Where applicable, visitors will be able to accept, reject or manage non-essential cookies through the website’s cookie preferences facility and withdraw consent at any time.
Further details of the cookies actually used, their providers and their duration will be provided through the website’s Cookie Policy or cookie preferences information.
10. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to authorised persons and service providers who require it for legitimate business purposes.
Although we take reasonable precautions, no internet-based system can guarantee absolute security.
11. International Data Transfers
Xeniq is based in Greece and works with travellers and professional partners internationally.
Where personal information is transferred outside the European Economic Area (EEA), we ensure that an appropriate legal mechanism applies.
Depending on the circumstances, this may include an adequacy decision issued by the European Commission, approved Standard Contractual Clauses or another lawful GDPR transfer mechanism.
Where necessary, we implement additional safeguards to protect personal information.
Information about applicable transfer safeguards may be requested by contacting us.
12. Children and Personal Information
Our website and general marketing communications are not specifically directed at children.
Where personal information concerning children is necessary for family travel arrangements, we seek to collect it through a parent or legal guardian and process it only as required for the relevant arrangements and in accordance with applicable law.
13. Automated Decision-Making
Xeniq’s travel enquiries and experience proposals are intended to involve personal consideration by our team.
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Should this practice change, we will provide the information required by applicable data protection law.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business operations, technology or legal requirements.
Any revisions will be published on this page with an updated effective date.
We encourage visitors to review this policy periodically.
15. Contact Us
For questions about this Privacy Policy or how we process personal information, please contact:
Xeniq Experiences IKE
Corfu, Greece
Registered Office: Liapades Square, Corfu, Greece
Email: hello@xeniqexperiences.com
Telephone: +30 698 675 3328
Website: www.xeniqexperiences.com
Last Updated: 22 October 2026